And Acer Writes….

Just like I suspected when my motherboard was “stolen”, some of the controls on the computer have stopped working. The Easy-Launch buttons as well as the Media/volume buttons for controlling playback and recording have long given up.

I wrote a letter to Acer Europe, under whose jurisdiction Redington falls .The following letters(unedited) is the fruit of those efforts. Perhaps, there may yet be light at the end of dark tunnel.

Let us hope something good eventually comes out of this.
Letter 1

Arun D'Souza To: adeolu.oladapo@gmail.com

Dear Mr Oladapo Adeolu

Thank you for contacting Acer Care Technical Support. this in response to
your query regarding the Complaint about the Service.

With regards to the inconvenience caused to you during the service period,
i apologies for the same.
I have already written to the ASP and awaiting reply regarding complaint.
I shall inform you the course of action once I receive the mail from our
ASP.

Best Regards

Arun D' Souza

Letter 2

Arun D'Souza To: oladapo adeolu
Dear Mr Oladapo

I sincerely apologies for the all the problems and inconvenience caused
to you, I have spoken to the responsible in Redington,
further to the discussion with them i found out that they did not have the
spares readily available with them. They had to order the same.
With regards to the Hard disk we do load the operating system on the hard
disk before sending the HDD to the Service provider as this is not
possible for all the hard disk. The mother board replace in you system is
the same mother board except for the BIOS which displays a different model.
Usually in the Travel mate series there are Software changes compared to
the As5610.
I am arranging a mother board and pre loaded hard disk along with a optical
drive for your laptop.Once this is replace i am sure you will not know the
difference and assure this will not repeat again.
We however welcome your suggestion which help us in our shortcomings to
help and provide Good service to our customers.
Mr Varghese Oommen would contact you once they receive the spares from
Dubai and he has assured me that he would replace and set things right the
same day.

Kindly revert in the event if further clarification is needed, assuring you
of prompt response always.

Best Regards

Arun D' Souza